Effort Tracking module of STS gives you the flexibility to measure and manage internal resources assigned to a particular project or task

key functionality

• Define Process - Set right SLOs by means of support process in the system to meet or exceed SLAs

• Measure - Measure and manage internal resource efforts by Employee, Product, Customer, Project, etc. for any time period

• Resource Management - Empowers managers with quick decision making to realign the resources

• Resource Validation - Provides a means of validating your existing resource efforts to the output

• Planning - Plan help desk resources inline with organizational growth

• Foresight - Provides great foresight in to what is working and what is not, so as to bring about changes