Issue Tracking module is a comprehensive tool for managing internal help desk issues, tracking product defects and bugs, and managing customer support requests.

The Issue Tracking module streamlines and automates your issue management process providing the best service to your customer ensuring that your company remains “ahead”

Key Functionalities

• Information Insight - Track relevant information that is critical for you to manage till resolution

• Track Anything- Track customer complaints related to Bugs, Defects, Issues, Change and Enhancement requests. Manage internal product development requests

• Visibility- Visibility on what is assigned to a particular resource or group of resources and what is on common pool

• Prioritize- Prioritize based on customer, product, severity of the issue

• Resolution - Collaborate with your customer and internal resources to reach resolution efficiently

• Control - Manage multiple customers and issues in its own flow and Personalized user home page based on user credentials